6. Be aware of your customers requirement for territory. We are all animals deep down and dont ever lose our instincts. I once took my youngest son to streamyx contract party at his friends house. streamyx modem password friends dad was a farmer and had lived on a farm all his life. I went to shake his hands and he stood a clear 5 feet away and leant his body to shake hands. Immediately hed finished, he leant back again. You see tmnet streamyx combo the country, people respect the space around them, whereas in the city people are not too fussed about getting closer to you. Everyone has an intimate zone that you should never encroach unless you are streamyx telekom malaysia lover. Gauging the size of this zone cheapest broadband service the trick.
7. Metaphors and comparisons. Instinctive rapport salespeople use these all the time to help the customer understand and relate to the service or product. penang malaysian told me this one recently. ADSL or broadband internet connections are like TV. You only have to turn on the set and BBC1 or ITV is already there. And if you kept your TV switched on all the time, the BBC or ITV would never go away.
8. Real communicators tell stories. Customers want to hear stories if it helps them understand and relate to what you are saying. Talk to me and I hear, show me and I understand, tell me a story and Ill remember. Dont think adults dont like stories ?they do. Children love them, of course, we all know that. Try and relate something youre saying into a story that illustrates your point beautifully. Become a master Rapport Seller
9. When writing letters to your customer, write in a modern 21st century style. One of the category: internet service and access providers webmail tm net on this subject, which I highly recommend is Write Language?by the excellent Alan Pease. His main push is that we should develop a style of writing that matches the way we talk to people. Little things like writing hello instead of Dear and writing goodbye instead of yours sincerely, makes all the difference. After all when I say farewell to someone I never say assuring you of my best attentions at all times, yours sincerely?Write me a kuala lampur hotels and Ill return the letter in a style that might interest you.
10. Product knowledge is very important but these days customers are beginning to know as much if not more than us. Blame that on the internet. Naturally there are some exceptions. Learn your products, yes, but learn more about the customers context. In other words study up on their market if they are a business. Find out as much as you can about their company, of course, but their industry. Discover their challenges and problems, penang malay their trade journals, be aware of what their competition is doing. Add value to the sales interview, not just information about your product.
Paul is an international speaker, trainer, author and coach based in the UK. He works with broadband solution provider across the globe to help them increase their sales results. He specialises in rapport selling and rapport sales coaching and can ignite his audiences large or small. Get your fiber internet Sales Excellence Ebook Chapter and MP3 download at http://www.rapportselling.com
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